Returns
Provided that an item is unopened, unused, unwashed and in its original condition with all tags and packaging intact, we offer a 7-day return period from the date of arrival at your address. Additionally, we offer a 7-day warranty period from the date of arrival, in the rare circumstance where there may be an unexpected fault with the product. If you encounter such an issue, please contact us so we can promptly resolve it for you.
(Outlet items, sale items, pre-order items and other items deemed by us to be inappropriate for accepting returns are not returnable. We kindly ask for your understanding).
Returns Information
Returns policy
Our return policy provides a 7-day return period from the date of arrival at the customer's address for items that meets the following conditions:
- The product must be unopened, unused, unwashed, and in its original condition with all tags and packaging intact.
- The return request must be made within 7 days of delivery at your address.
- The customer must post the accepted return within 7 days of the return request and the item must arrive at our location in Japan within 30 days of posting.
- We strongly recommend that you use a trackable shipping method.
- While we strive to accept all returns, we will reserve our right to refuse a return if the item does not comply with the aforementioned policy.
If an item is lost or damaged in transit, please contact us within 7 days of receipt so that we can help to resolve the issue.
How to return
Please note that unless an item is being returned due to a defect, the customer is responsible for all shipping costs associated with the return. If you have decided to return a product, please follow these steps:
- Check that your item is unused, unwashed, and in its original condition with all tags and packaging in place. You must also notify us of your return request within 7 days of receiving the item.
- Please contact us at info@ithree.jp and provide your order number, name, email and address used at time of purchase, and the item(s) you wish to return. We will create a return slip for you to print and include in your package, and provide you with a return address.
- 3. When shipping the return package, be sure to label the contents as "goods being returned" or equivalently, and select the shipping method of your choice. Securely seal the package and post it with the carrier.
- Once the returned items arrives at our location in Japan, our representatives will inspect the products to ensure that they meet the return requirements. If there are no problems, we will refund the amount of the returned items, minus the original shipping costs and return shipping charges (regardless if the original order was eligible for free shipping), to the original payment method.
Return shipping charges
Customers are responsible for all return shipping charges, except in the case of returns due to defective products.