Shipping & Delivery

We accept:

Cards:

• VISA
• Mastercard
• AMEX
• JCB

Mobile payment services:

• PayPal
• Apple Pay
• Google Pay
• PayPay (Japanese domestic orders only)

Bank transfer (Japanese domestic orders only)

Bank : Keiyo Bank (Keiyo Ginko)
We will inform you of the account number and other details when you place an order. Bank transfer fees are the responsibility of the customer.

Cash-on-delivery (Japanese domestic orders only)

A cash on delivery handling fee is to be paid by the customer.

Select your region and you will be able to view product prices in your local currency and complete checkout in that currency:

AUD, EUR, CAD, CNY, DKK, HKD, MYR, NZD, NOK, SGD, KRW, SEK, CHF, TWD, THB, AED, USD, VND

If your location is set outside of Japan, prices displayed are based on the Japanese sales price and automatically converted to your local currency. The Japanese sales tax (10%) will be subtracted from the converted price as it does not apply to orders placed outside of Japan.

Please ensure the following:

1. That there are sufficient funds in your account.
2. That the card number, name, and CVC details match those on your card.
3. That your bank has not placed a limit on the number of purchases or the amount of money you can spend within a 24-hour period.

Also, please note whether your card has been unlocked for international purchases. Even if you are able to checkout in our local currency, your bank may still consider the payment as an international transaction.

Please send an email to info@ithree.jp as soon as possible. While we will make every effort to accommodate your request, please note that we cannot guarantee cancellation of your order once it has been dispatched.

If you need to make changes to your order, we recommend reaching out to info@ithree.jp as soon as possible to request a cancellation. Once your original order has been cancelled, you can place a new order with your desired changes. Please note that this is only possible if your original order has not already been dispatched.

If you need to change your delivery address after your order has been dispatched, please contact us immediately at info@ithree.jp and provide your order number and correct address details.

We will attempt to contact the carrier to divert the delivery, but please note that we cannot guarantee success.

If we’re unable to divert the delivery on our end, we recommend that you try to contact your local carrier once the package has arrived in your country to request a change of delivery address.

After your order is complete, you will receive an order confirmation email. Please note that this email may end up in your email provider's spam/junk folder. You can also check the status of your order on your account page.

Once your order has been shipped, we will send you a notification email with a tracking number for your package. You will then be able to track your package on your account page or on the carrier's tracking page.

If you do not receive a shipment confirmation email within 48 hours, please check your junk mail folder in your mailbox. If it still has not been received, please contact us at info@ithree.jp.

Before contacting our customer support team, please check the following:

1. Check that you have received email confirmation that your order has been dispatched (it may be in the junk / spam folder).
2. Check the tracking information provided in the shipment confirmation email or by using the relevant link on your account page.
3. Check to see if you received an email, phone call, or missed delivery notice from the shipping company.
4. 4. Check nobody at your address has taken the delivery on your behalf.

Our return policy provides a 7-day return period from the date of arrival at the customer's address for items that meet the following conditions:

• The product must be unopened, unused, unwashed, and in its original condition with all tags and packaging.
• The return request must be made within 7 days of delivery at your address.
• The customer must post the accepted return within 7 days of the return request and the item must arrive at our location in Japan within 30 days.
• We strongly recommend that you use a trackable shipping method.
• While we strive to accept all returns, we will reserve our right to refuse a return if the item does not comply with the aforementioned policy.

Outlet items, sale items, pre-orders, pre-order items, custom-ordered items, and any other items that we deem inappropriate for return acceptance will be refused. We kindly ask for your understanding.

If your item was lost or damaged during transit, please contact us within 7 days of its arrival so that we can try to resolve the issue.

Please note that unless an item is being returned due to a defect, the customer is responsible for all shipping costs associated with the return. If you have decided to return a product, please follow these steps:

1. Check that your item meets the following conditions: The item must be unused, unwashed, and in its original condition with all tags and packaging. You must also notify us of your return request within 7 days of receiving the item.
2. Please contact us at info@ithree.jp and provide your order number, name, email and address used at time of purchase, and the item(s) you wish to return. We will create a return slip for you to print out and include in your package, and provide you with a return address.
3. 3. When shipping the return package, be sure to label the contents as "goods being returned" or equivalently, and select the shipping method of your choice. Securely seal the package and post it with the carrier.
4. After the returned merchandise arrives at our location in Japan, a representative will inspect the items to ensure that they meet the return requirements. If there are no problems, we will refund the amount of the returned items, minus the original shipping and return shipping charges (even if the original order was eligible for free shipping), to the original payment method.

The customer is responsible for shipping charges, unless the return is due to a defective item.